Terms & Conditions

These terms and conditions govern your use of The Skin Firm website and the services we offer through it. By accessing or using our website, you agree to these terms. If you do not agree with them, please do not use the website.

The Skin Firm is a doctor-led skin and hair clinic based at 479 Ecclesall Road, Sheffield, S11 8PP. You can contact us at info@theskinfirm.net or +44 7426 739541.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. You must not misuse the website by introducing malicious code, attempting to gain unauthorised access, or otherwise interfering with its proper operation.

Appointments can be requested through our website and are booked and managed through our online booking provider, Fresha. A deposit is required to confirm most appointments, and the remaining balance is payable at your appointment.

Cancellations, reschedules, no-shows, late arrivals and consultation fees are governed by our Deposit, Cancellation & Consultation Fee Policy. Please read it carefully, as it forms part of these terms. You can view it on our Cancellation Policy page.

All treatments are subject to a consultation and a suitability assessment. Not all treatments are appropriate for everyone, and we may decline to provide a treatment where it is not in your best interests.

The information on our website is provided for general guidance only and does not constitute medical advice. Individual results vary from person to person, and no specific outcome is guaranteed. You should always seek personalised advice from a qualified clinician before deciding to proceed with any treatment.

We take care to ensure that the information on our website, including treatment descriptions and prices, is accurate. However, prices and details may change from time to time, and the price applicable to your treatment will be confirmed with you at the time of booking or consultation. We are not liable for any typographical errors or inaccuracies, which we will correct as soon as we are reasonably able.

All content on this website — including text, images, logos, branding and design — is owned by or licensed to The Skin Firm and is protected by intellectual property laws. You may view and use the website for personal, non-commercial purposes, but you may not copy, reproduce or distribute any content without our prior written permission.

Our website may contain links to third-party websites, including our booking platform and social media pages. These links are provided for your convenience. We have no control over the content of those websites and accept no responsibility for them or for any loss arising from your use of them.

While we take reasonable care to keep our website accurate and available, we provide it on an "as is" basis and do not guarantee that it will always be available or free from errors. To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, this website.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use your personal information. Please review it alongside these terms.

We may update these terms from time to time. Any changes will be published on this page with a revised "last updated" date, and will take effect from the date they are posted. Your continued use of the website after any change indicates your acceptance of the updated terms.

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms, please contact us at info@theskinfirm.net, by phone on +44 7426 739541, or by writing to The Skin Firm, 479 Ecclesall Road, Sheffield, S11 8PP.